HealthJoy
HealthJoy is the first stop for all your healthcare needs. HealthJoy makes healthcare and employee benefits simple, quick, and painless. Their easy-to-use mobile app uses modern technologies to deliver a seamless experience.
How it Works
You don’t have to try and navigate your healthcare alone, their experts are here to help. HealthJoy believes that healthcare is best delivered through a conversation so that’s why you’ll have access to online doctors, healthcare concierges, billing specialists and more. HealthJoy is always available to you—24/7/365 and is free to you and your family. You will have access to the following features through the HealthJoy app:
- BenefitsWallet - all of your cards for your coverage stored in one easy to access place.
- Online Doctor Search & Appointment Booking - search for providers that are participating with your plan and HealthJoy can help you book the appointment.
- Telemedicine - visit with a doctor from anywhere using HealthJoy’s telehealth services. Their doctors can help diagnose common conditions like sinus infections, pinkeye, ear infections - they can even call in a prescription to treat the condition.
- Medical Bill Review and Concierge Team - Their team can help answer questions on your medical bills as well as work with your provider to help correct a possible billing error.
- Prescription Savings Review - HealthJoy’s concierge team can help find lower-cost medications or savings opportunities.
How to Download and Activate HealthJoy
Getting started is simple - all you need to do is activate your HealthJoy account and download the app.
- Receive Activation Email: You will receive a welcome message in two ways: email and text messages to your smartphone. To activate, click the web link in either message from your smartphone. The link will take you to an activation screen where you can create an account.
- Create Password: You’ll be taken to a web page asking you to create an 8 character password.
- Add Family Members: Adding family members is free, and we encourage you to invite all members of your immediate family that are over 18 years old. They will get access to all of the same services, including access to free healthcare concierges and online doctors.
- Download the App: Download, install and log into the HealthJoy app from your smartphone. The app is available for Android, iPhone and iPad, and just requires an Internet connection. To install, simply click the download button at the end of the setup process and you will be taken to our app within your smartphone’s app store.
- Log In and Start Using HealthJoy: Once the app is installed, all you need to do is log in to the app using the email address associated with your account and the password you created upon set-up. JOY, your virtual healthcare assistant, will welcome you to the app. You will be able to begin using the app within seconds!
Resources
Video - Explainer
Video - How to Access Your Benefits Wallet
Video - How to Download HealthJoy
Video - What is HealthJoy and How Do I Use It?
Video - App Training Webinar
HealthJoy FAQ's